Shipping & Return Policy – Nextways Jewellery

Shipping Policy

• We offer secure and insured shipping for all orders to ensure your precious gemstones arrive safely.
• Processing time for in-stock items is 3-5 business days, while custom orders may take 2-4 weeks depending on the design complexity.
• Customers will receive a tracking number once the order is shipped.

Return & Exchange Policy

We take pride in offering 100% natural, untreated Burmese gemstones and stand by the quality of our products.

• Custom & Made-to-Order Pieces: Due to the unique nature of custom-made items, all custom orders are final sale and non-refundable. Please review all details before placing an order.
• Standard Items: We offer a 30-day conditional return policy for eligible items.
  • Items must be in unused, original condition with all packaging and certificates included.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds will be processed after inspection and may be subject to a restocking fee.

If you have any questions regarding shipping or returns, feel free to contact our support team before placing an order. We’re happy to assist!